The citizen-service AI chatbot trusted by clerks, courts, and government agencies.
AI Web and SMS chatbots for clerks, courts, and agencies — with built-in live-agent handoff and helpdesk escalation so citizens get answers the first time, and your staff only touches the cases that need a human.Serving Georgia courts and agencies since 2014 · one court clerks office handled 43,558 chatbot conversations in 2025 · 8,414 escalated to live chat when a human was the right answer.
Results our clients can point to.
96%
Juror appearance rate
Opt-in jurors, Gwinnett County (full rollout 2016)
94%
Traffic citation closure
Cook County Probate - chatbot+pre-trial remo
43,558
Chatbot Conversations, 2025
~ 19% escalated to live agent
64%
Surge Converations absorbed
Due to system outage
What we handle for courts and agencies
Case & Appearance Management
Pre-trial court date reminders, "Must Appear" alerts, traffic citation reminders.
Jury Lifecycle
Summons acknowledgment, on-call status texts, evening report/no-report updates.
Citizen Inquiries & Self-Service
24/7 chatbot answers on court schedules, hearing locations, filings, records, permits, and licensing — with live-agent handoff when the citizen needs a person.
Agency Customer Service
Same platform for county departments and state agencies: FAQ chatbots on program pages, SMS updates for constituents, and inbound routing to the right team.
How We Deliver
Built on a stack you already trust
Messaging
Twilio-backed SMS/RCS. A2P 10DLC registered brands
Chat Stack
Customer-facing chatbot powered by ChatBot + Livechat + Helpdesk (LiveChat Marketplace partner) for seamless interaction, providing automated support on the front end with smooth human handoff to your clerks and support team when needed.