Court and government messaging that actually moves the numbers.
Court chatbots, government chatbots, and court text messaging — built for clerks, courts, and agencies who measure results.
Serving Georgia courts and agencies since 2012 · WCAG 2.2 AA · Integrated live chat and helpdesk.
%
Juror appearance rate
Opt-in jurors, Gwinnett County (full rollout 2016)
%
Traffic citation closure
Cook County Probate — chatbot + pre-trial reminders
Chatbot conversations, 2025
~19% escalated to live agents for human assistance
%
Surge conversations absorbed
Due to system outage
What we build
Three services, one platform. Court chatbots and government chatbots for the web, and court text messaging (jury, pre-trial, and SMS chatbots) for the phone in every juror’s and defendant’s pocket
COURTS & CLERKS
Court Chatbot
The 24/7 clerk that never sleeps — deployed with Cook County Probate, the Forsyth Clerk of Superior, State & Juvenile Courts, and Fulton County (Clerkette and Maggie). Answers residents on citations, court dates, filings, case status, e-filing, jury duty, garnishments, evictions, notary, and passports. Grounded in your court’s own policies — never gives legal advice. Live-agent handoff during business hours. WCAG 2.2 AA. In 2025, one clerk’s office handled 43,558 chatbot conversations with ~19% escalated to a live person.
CITIES, COUNTIES & AGENCIES
Government Chatbot
The same platform tuned for city hall, county offices, and every department with a phone that won’t stop ringing. Answers residents on permits, business licenses, property taxes, utilities, trash and recycling, elections, parks, code enforcement, public records requests, and 311 service requests. Grounded in your agency’s ordinances, forms, and fee schedules. Live-agent handoff, multilingual, WCAG 2.2 AA
JURY · PRE-TRIAL · SMS CHATBOT
Court Text Messaging
Reach jurors, defendants, and litigants where they already are — no app, no login, no browser required. Jury texting (96% appearance rate for opt-in jurors at Gwinnett County, pre-trial court date reminders (20-40% fewer failures to appear across a decade of research), and SMS chatbots that use the same knowledge base as your web chatbot. A2P 10DLC registered, TCPA-aware.
One platform, three services, one Georgia-based team building court and government communication tools since 2012. Web chatbots, government chatbots, and court text messaging share the same live-agent handoff.
How we deliver
Built on the stack you already trust
Messaging
For Court Text Messaging only
Twilio-backed SMS/RCS for court text messaging. A2P 10DLC registered brands. Long-code pools sized to court volume. Twilio does not power our web chatbots — those run on the ChatBot + LiveChat + HelpDesk stack.
Chat Stack
Court Chatbot and Government Chatbot
LiveChat + ChatBot (LiveChat Marketplace partner) for the customer-facing web surface, with human handoff to your clerks and support team through HelpDesk.
TextGov deployed a court chatbot on the court website plus pre-trial SMS reminders three days out and 24 hours out, with a pay-by-link fine option. This helped to achieve a 94% closure rate for traffic ticket cases.
%
Traffic citation closure rate
Deployed with Georgia courts and agencies
Maggie (Fulton Magistrate Court Chatbot)
Answers court-schedule, hearing-location, and filing questions on the Fulton Magistrate site. Routes complex inquiries to clerks via live chat.
Clerkette (Fulton Superior & Magistrate Clerk's Office)
Public-facing chatbot for the clerk's office covering records, filings, and general inquiries. Deflects routine call volume so clerks can focus on complex work.
Cook County Probate Chatbot
Chatbot + pre-trial text reminders that anchor a 94% traffic citation closure rate and a 64% surge-conversation absorption rate during a high-profile trial.
Led end-to-end by an operator who owns the outcome.
Steve Handel — Managing Partner & President, TextGov LLC
Steve leads TextGov across product strategy, partnerships, sales, delivery, and customer success. He built the platform around Twilio SMS/RCS, LiveChat + ChatBot +HelpDesk, and Georgia court integrations — and he stays on the account after go-live to protect the numbers on this page.
Scope of leadership:
- Product strategy — roadmap, feature scope, and integration priorities across court, agency, and clerk workflows.
- Partnerships — Twilio, LiveChat Marketplace, court case-management vendors, and county payment processors.
- Sales — direct engagement with courts, clerks, and agency executives from first conversation through contract.
- Delivery — implementation, integrations, and messaging-compliance (A2P 10DLC) for every deployment.
Ready to cut clerk call volume and Failure to Appear?
See the three services in action — court chatbot, government chatbot, and court text messaging (jury, pre-trial, and SMS chatbots).
Book a Demo
Or reach us directly (404)*******34 · st**********@*****ov.com