Court Chatbots for Clerks of Court, Probate, Magistrate, and Superior Courts
TextGov builds court chatbots and court clerk chatbots that answer resident questions 24/7 about traffic citations, probate filings, case status, court dates, e-filing, jury duty, garnishments, evictions, notary services, and passports. Deployed at Georgia courts including Cook County Probate Court and the Forsyth County Clerk of Superior, State & Juvenile Courts, our multilingual chatbots deflect routine calls, hand off to live agents, and meet WCAG 2.2 AA accessibility standards.
What is a court chatbot?
A court chatbot is a virtual assistant embedded on a court or clerk of court website that answers common public questions in plain language — hours, locations, forms, fees, case status, filing procedures, and court dates — without requiring a phone call or in-person visit. Modern court chatbots combine a curated knowledge base of the court’s own policies with artificial intelligence processing, and hand off to live staff when a question falls outside their scope.
Chatbots do not — and should not — give legal advice. They provide legal information, following National Center for State Courts (NCSC) guidance on unauthorized practice of law.
TextGov chatbots are built around that principle: every response is grounded in the court’s own published information.
Why courts and clerks choose TextGov
Available 24/7, in every timezone
Court websites are visited around the clock, but staff aren’t. Our chatbots answer the highest-volume questions — hours, directions, forms, filing procedures, citation payments, court dates, jury reporting — without adding staff hours or extending phone tree wait times. Courts typically see the chatbot handle 40–60% of routine inquiries that would otherwise become phone calls or counter visits.
When residents use our chatbots
All TextGov chatbots · Jan 1 – Dec 31, 2025 · 84,404 conversations
Business hours defined as Monday–Friday, 8:00 a.m.–5:00 p.m. Source: TextGov chatbot conversation data, 2025.
Grounded in your court’s actual policies
Every answer is built from your court’s own website content, forms, ordinances, and standard operating procedures. When policies change, we update the knowledge base — no stale answers, no hallucinated legal advice. This is the “authoritative source” model the NCSC guide recommends.
Seamless handoff to live agents
When a question exceeds what the chatbot should answer — anything requiring judgment, empathy, or verification — the conversation transfers to a live LiveChat agent during business hours, or queues a message for the next business day. Users are never left at a dead end.
Legal information, never legal advice
Every TextGov court chatbot includes onboarding disclaimers and refuses to answer questions that would constitute legal advice. This protects the court from unauthorized-practice-of-law exposure and aligns with NCSC guidance.
Consistent, reliable, auditable
Every conversation is logged. Court leadership can review transcripts, spot new question patterns, and improve the knowledge base over time. Consistency reduces the risk of a staff member giving one answer and the chatbot giving another.
Multilingual
Chatbots support multilingual conversations, helping courts engage customers in their preferred language. This enables more accessible, personalized support.
Courts already using TextGov chatbots
Cook County Probate Court
“We’re always looking for ways to make the court more responsive. With our court chatbot, people can get information about traffic citations. They are also able to get probate court-related information without having to call. The chatbot is utilized 24/7.”
Suzanne Bennett, Court Administrator, Cook County Probate Court
The Cook County Probate Court chatbot handles traffic citation questions, probate filing procedures, court date lookups, and payment information — the four highest-volume call categories for a rural probate court. Visit cookcountyprobatecourt.com to interact with it. This deployment is one of the court chatbots listed in the NCSC’s public appendix of court chatbot examples.
Forsyth County Clerk of Superior, State & Juvenile Courts
“Constituents have been asking for an easier, more convenient way to get information from the clerk’s office. With our court clerk chatbot, constituents can get access to information in ways that they never have been able to before.”
— Greg G. Allen, Clerk of Court, Forsyth County
The Forsyth Clerk ChatBot answers e-filing, records search, real estate document, garnishment, and business licensing questions for one of Georgia’s fastest-growing counties. Visit forsythclerk.com to try it. Also listed in the NCSC’s public appendix of court and clerk chatbots.
Fulton County Clerk of Superior and Magistrate Courts — Clerkette
Under Clerk of Court Ché Alexander, the Fulton County Clerk’s Office partnered with TextGov to build Clerkette — a full-service clerk chatbot covering e-filing for criminal, civil, and real estate cases; document retrieval; notary applications; trade name registrations; garnishment and eviction procedures; jury duty deferments; small claims; tax assessment appeals; family law and TPO guidance; continuance requests; and passport applications. Clerkette also includes real-time live chat during business hours.
Common questions a TextGov court chatbot answers
Court operations - Hours, locations, and directions - contact information - Holiday closures - Zoom/virtual hearing links and procedures
Cases and citations - Traffic citation lookup and payment - Court date - Case status - Continuance requests - Failure-to-appear procedures
Filings and records - E-filing procedures for criminal, civil, real estate - Document retrieval and certified copies - Records search (real estate, civil, criminal, liens) - Fee schedules
Clerk services - Notary applications and renewals - Trade name registration - Passport applications - Marriage licenses (where applicable)
Specialized processes - Garnishments - Evictions (landlord and tenant guidance) - Small claims filing - Board of Equalization tax appeals - Temporary Protective Orders (TPO) - Jury duty
Family law - Divorce process overview - Case status - Where to obtain forms
What the chatbot will NOT do - Give legal advice - Interpret statutes or predict case outcomes - Complete filings on the user’s behalf - Share information restricted by court order or statute
Court chatbot FAQ
What is a court chatbot?
A court chatbot is a virtual assistant embedded on a court or clerk of court website that answers common public questions — hours, forms, filing procedures, case status, court dates — 24/7 in plain language. It provides legal information, not legal advice.
How much does a court chatbot cost?
TextGov court chatbots pricing is based on the size of the court and the scope of the knowledge base. Contact us for a quote.
Is a court chatbot ADA and WCAG compliant?
TextGov court chatbots are built to WCAG 2.2 AA.
Can a court chatbot give legal advice?
No. TextGov chatbots are explicitly designed to give legal information, not legal advice.
What questions can a court clerk chatbot answer?
Filing procedures, document retrieval, fees, records searches, notary and passport services, jury duty, garnishments, evictions, small claims, business licensing, and general clerk’s office information. The exact scope is defined during discovery with your clerk’s office.
Does the chatbot integrate with our case management system?
TextGov chatbots integrate with common court management and case management systems for real-time case-status and citation lookups where the CMS exposes a suitable API. If your CMS does not, the chatbot handles the informational portion and hands off the record-lookup portion to your existing citizen portal.
What happens when the chatbot cannot answer?
The chatbot offers three fallbacks: (1) a live chat handoff to court staff during business hours, (2) an option to open a help ticket after hours or when no one is available.
How is the chatbot kept up to date?
TextGov scans your website on a regular basis to keep its knowledge base up to date. We can also add documents and FAQ's if available.
Which courts use TextGov?
Deployments in Georgia include Cook County Probate Court (Judge Chase Daughtrey), the Forsyth County Clerk of Superior, State & Juvenile Courts (Greg G. Allen), and the Fulton County Clerk of Superior and Magistrate Courts (Clerkette, under Clerk of Court Ché Alexander).
Can the chatbot support Spanish and other languages?
Yes. Multilingual support is available for Spanish and can be extended to additional languages on request. Language selection is offered in the chatbot’s opening greeting.
Ready to see it in action?
Book a 20-minute demo. We’ll show you a live TextGov court chatbot answering real questions